Refund Policy

At Hoop Kulture, we are committed to providing a consistent and high-quality experience for all participants. To ensure fairness and clarity, we have outlined the following refund and cancellation policies:

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Session Cancellations by Hoop Kulture
If Hoop Kulture cancels a scheduled session for any reason, the value of that session will be credited back to your account and can be applied toward future scheduled sessions.​​​

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No-Shows & Late Cancellations (Training Sessions)

• Participants who do not attend a scheduled session without prior notice ("no-shows") will be charged in full and are not eligible for refunds, credits, or rescheduling.

• Cancellations must be made at least 24 hours in advance to avoid being charged. Requests made within 24 hours of a scheduled session will not be eligible for refunds, credits, or rescheduling, except in the case of a genuine emergency.

• Only emergencies will be considered for credit after the 24-hour cancellation window. Any last-minute illness must be communicated at least 3 hours before the scheduled session time as a courtesy to our coaching staff and to allow appropriate management of the reserved booking slot. Failure to provide timely notice may result in the loss of any credit consideration.

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AAU Refund Eligibility

• A full refund may be requested and will be issued for any cancellation made before the start date of the program.

• Participants may request a refund within the first two (2) weeks of the AAU season. Refund requests submitted during this two-week grace period will be eligible for a 50% refund of fees paid. After the two-week grace period has ended, all payments are considered final and non-refundable. No refunds or credits will be issued beyond this point, except in cases of documented emergencies, which will be reviewed on a case-by-case basis at the sole discretion of the program.

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We appreciate your understanding and cooperation in helping us maintain a professional and respectful environment for all athletes and families.